03.06.2014 21:07

Instant Chat allows a support technician to engage in a two-way chat session with a customer without forcing the customer to download any software.

In a standard LogMeIn Rescue session, the customer must download the Rescue Customer Applet before two-way communication can begin.  When Instant Chat is activated, two-way communication is opened immediately as the session is picked up - without the added step of Applet download.  If the technician wants to open a remote session or troubleshoot the customer's device, the customer can be prompted to download the Applet.

With Instant Chat you lose no functionality, but rather gain the flexibility to use the Rescue Applet or not.